Simple, Transparent Pricing

Honest rates. No surprises.

Straightforward hourly pricing with no hidden fees. You know exactly what you're paying for, every time.

General IT Labor

Everyday IT support, maintenance, and administration for your business.

$100/ hour
  • Help Desk & User Support
  • Hardware & Software Setup
  • Network Troubleshooting
  • Microsoft 365 & G Suite Admin
  • Backup & Recovery Tasks
  • Endpoint Management
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Urgent Response

Emergency IT support available after hours, on weekends, and holidays.

$250/ hour
  • After-Hours Emergency Support
  • Weekend Availability
  • Holiday Coverage
  • Critical Outage Response
  • Priority Escalation
  • Same-Day Resolution Focus
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On-Site Travel Fee: $50 within the Lehigh Valley · $100 outside the Lehigh Valley. Billed once per visit.

Pricing Notes

Frequently asked questions

What counts as Urgent Response?

Any support request outside of standard business hours — including evenings, weekends, and recognized holidays — is billed at the Urgent Response rate of $250/hr.

Is there a minimum billable time?

Please contact us to discuss your needs. We're happy to work out a billing structure that makes sense for your situation.

Do you offer retainer or managed service packages?

Yes. If you're looking for ongoing support, reach out and we can discuss a custom managed services agreement tailored to your business — see our Nexus Managed Service Tiers below.

Is there a fee for on-site visits?

Yes. On-site travel is $50 per visit within the Lehigh Valley, and $100 per visit outside the Lehigh Valley. The fee is billed once per trip and covers our technician's travel time.

Do you support clients outside the Lehigh Valley?

Yes. While we are locally based in the Lehigh Valley, many of our services are delivered fully remotely via cloud tools, so geography is rarely a barrier. Contact us to discuss your needs.

Nexus Managed Service Tiers

Prefer predictable monthly pricing?

Enterprise-grade security, Microsoft 365, backups, networking, and 24/7 support, bundled into clear monthly tiers. Fully managed, scalable, and backed by local Lehigh Valley support.

Networking & Infrastructure

From $5
per device / month

Firewalls, switches, enterprise WiFi, SD-WAN, and UTM protection for your whole network.

Most Popular

Nexus User Tiers

$40 – $65
per user / month

Microsoft 365, Check Point Email Security, DUO MFA, Entra ID, 1Password, and M365 backup.

Workstation & Server Tiers

$20 – $100+
per device / month

SentinelOne MDR, RMM management, unlimited helpdesk, full backups, and server optimization.

New pricing structure · No long-term contracts required for most plans · Local support you can actually reach

Have questions about pricing?

We're happy to walk you through your options and build a plan that fits your budget.